Delivery and Shipping Policy:

Midwest ships nationwide and exports using a logistics company to ensure a cost effective LTL carrier system as well as contract loads. Call our office for details 1-800-576-7577. Small orders ship DHL and UPS.

Inspections: Please be sure to inspect all shipments immediately upon arrival. Midwest and our manufacturers take exceptional care packing products. Signing a delivery receipt clear, without reporting damage or suspicion of hidden damage, removes damage responsibility from the carrier and places any damage replacement cost with you the customer. If, upon accepting shipment as clear, you find hidden damage later, you must contact Midwest (614-888-7577) and the carrier immediately and request an inspection. Failure to request an inspection, within 5 days of receiving, will remove responsibility from the carrier and Midwest for claims.

Transportation Damage Claims: Claims for damage on customer selected carriers is the sole responsibility of the customer. Claims for damage on a Midwest selected carrier must be received within 15 days as governed by the ICC. Claims must have a signed delivery receipt indicating the damage and signed for by the customer and the carrier. Photos of damaged freight are extremely helpful. CLAIMS FORWARDED TO US WITHOUT A SIGNED DELIVERY RECEIPT BY BOTH PARTIES WILL NOT BE ACCEPTED.

Liability: Midwest Retail Services is not liable for any cost related to or associated with any missed delivery dates or backorders beyond our control.

Other Terms and Conditions:

Warranty: Midwest warrants that products will be free from defects in materials and workmanship for a period as specified by the manufacturer. Buyer must make claims for defects in writing. Manufacturer warranties apply to all products sold.

Cancellations: If you must cancel an order you may be subject to a cancellation fee of up to the total purchase order amount. Cancellation fees are charged under these conditions: custom products or finishes once the manufacturing process has begun or where the manufacturer has incurred expenses in preparation or set up. Cancellations must be received and acknowledged in writing. Where applicable, buyer will be responsible for all restocking fees and freight, if incurred, in addition to the cancellation fee.

Returns: Midwest will accept product returns as follows: request a return authorization within 15 days of receipt of your shipment; select your carrier and return shipment prepaid (your expense) or Midwest will have a carrier handle and deduct the freight cost from the credit, shipments returned freight collect will be refused; returns are subject to a 25% restocking charge; original shipping and handling costs are not subject to refund; products must be in re-saleable condition to obtain full credit; maintain the products original packaging were possible.

Taxes: Unless a 'certificate of exemption' is provided and on file at Midwest, any tax or duty required by law on products or services rendered shall be in addition to quoted prices and shall be the responsibility of the buyer.

Prices:

All prices are subject to change without notice. Midwest makes every effort to make sure prices are current when quoted but are subject to manufacturer pricing policies.

Customer Satisfaction:

Midwest wants every customer to have a good business experience when purchasing our goods and services. Good policies and proceedures help ensure that the experience is fair to both parties. We care about what you think and what you have experienced at Midwest and invite you to comment at any time. Open and honest communication is the best policy for a positive and lasting business relationship.