Delivery and Shipping Policy
Midwest Retail Services ships nationwide and exports using a logistics company to ensure a cost effective LTL carrier system as well as contract loads for very large orders. Call our office for details 1-800-576-7577. Small orders of only shelves, less than 150 LBS, may ship FedEx Ground.
Inspections: Please be sure to inspect all shipments immediately upon arrival. Print or download our " Receiving Shipments - Guidelines" document, when completing your order, for step by step instructions to receive your shipment. Midwest Retail Services and our manufacturers take exceptional care packing products. Signing a delivery receipt clear, without reporting damage or suspicion of hidden damage, removes damage responsibility from the carrier and places any damage replacement cost with you the customer. If, upon accepting shipment as clear, you find hidden damage later, you must contact Midwest Retail Services (800-576-7577) and the carrier immediately and request an inspection. Failure to request an inspection within 5 days of receiving will remove responsibility from the carrier and Midwest Retail Services for claims.
Transportation Damage Claims: Claims for damage on customer selected carriers is the sole responsibility of the customer. Claims for damage on a Midwest Retail Services selected carrier must be received within 5 days. Claims must have a signed delivery receipt indicating the damage and signed for by the customer and the carrier. Photos of damaged freight are extremely helpful. CLAIMS FORWARDED TO US WITHOUT A SIGNED DELIVERY RECEIPT BY BOTH PARTIES WILL NOT BE ACCEPTED.
Liability: Midwest Retail Services is not liable for any cost related to or associated with any missed delivery dates, times or back-orders beyond our control.