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If you need any help placing your order online, please contact us via phone at 1-800-576-7577 or via email at

We also offer LIVE online help from our in-house service professionals (as available) by clicking the Live Chat box at the bottom of your screen. If live assistance is not available, you can also use the widget to send us a priority email and a real human being will respond as quickly as possible.

Order History and Delivery Information

Shipping Estimates
If you need a quick shipping estimate, add the items to your cart and proceed to the next step in the checkout process where you will specify your shipping address. Once you choose a shipping address, the next screen will provide you with several shipping options and prices.

Is your destination ship-to address located outside the continental United States?

  • This website cannot process automated shipping costs for International deliveries or ship-to addresses in Hawaii or Alaska (but our Customer Service team is happy to offer personal assistance in placing your order).
  • If your order exceeds a certain weight, our website is programmed to offer LTL as your sole shipping option (as it is typically a more economical shipping method for those weights) however, any pricing for LTL shipments to Alaska or Hawaii will need to be quoted by our Customer Service team. 

Please call 800-576-7577 or email us at and we will personally work with you to oversee the important details required for deliveries to these locations.

Most in-stock merchandising accessory orders ship within 48-72 hours.
Due to current supply chain challenges, most fixture units ship in 6 to 10 business days. If items in your order will be delayed further, we will notify you via email with an estimated ship date.


NOTE: If you're shipping via LTL carrier and the ship-to location does not have a raised delivery dock to accommodate the 14-foot height of a semi-truck trailer or have a forklift on-site, you must select the Lift Gate add-on option.

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Midwest Retail Services: 7920 Industrial Parkway, Plain City, OH 43064
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