Customer Experience: Midwest Retail Services wants you and all of our customers to have an extraordinary business experience when investing in goods and services from our company. In establishing a consistent expectation in regard to the policies and procedures outlined below, we've striven to ensure that the buying experience is fair to everyone.
We care about your experience as our customer and value your ideas for making that experience even better. You are invited to share your ideas and comments with us at any time. Whether you choose to communicate by calling or emailing our office, or prefer to use one of our convenient online submission forms, Midwest Retail Services believes that open and honest communication is the best policy for a positive and lasting relationship.
If you are ever displeased during the course of doing business with us, we hope you'll alert us immediately --and if we've successfully accomplished our goal of delivering an extraordinary experience, we hope you'll tell others!
Delivery and Shipping Policy: Midwest Retail Services ships both within the domestic United States and internationally through a combination of dedicated contract carriers, LTL carriers, and small package services dependent on the shipment size. Delivery dates are approximate and subject to change. Midwest Retail Services shall not be liable for delays in delivery or installation beyond our reasonable control, including but not limited to delays caused by pandemics and/or other supply chain delays/disruptions).
Expedited Shipments: We do our best to ship all expedited orders received by 12:00 ET the same day. However, due to a variety of reasons that are often beyond our control, we cannot guarantee same-day shipment unless one of our team members confirms this directly with you. If you need same-day shipment, please reach out to us at 800-576-7577 as soon as possible and we will confirm whether or not it can ship on a specific day.
Receiving Shipments: How you receive a shipment matters! Please see our Receiving Guidelines for detailed receiving instructions that can help protect you in the event of damaged or short shipments.
Shipment Inspections: Please be sure to inspect all shipments immediately upon arrival. If you sign a delivery receipt without reporting damage or suspicion of hidden damage, you remove liability for damages from the carrier and assume all the liability yourself. If you find any concealed damage, you must report it to both Midwest Retail Services and the freight carrier within 48 hours of your receipt of the shipment or you may be precluded from making a claim.
Transportation Damage Claims: Claims for damaged freight delivered by carriers you select, or orders that ship collect or third-party bill are your sole responsibility. We will assist you with claims for damage on carriers we select, but you must notify us within 48 hours of your receipt of the damaged goods. You will need to email us a copy of the Delivery Receipt/Bill Of Lading that was signed for as detailed on our Receiving Guidelines and pictures of the damaged product so that we can file a claim with the carrier on your behalf.
CLAIMS FOR DAMAGED PRODUCT FORWARDED TO US WITHOUT PICTURES OF THE DAMAGE AND COPIES OF THE DELIVERY RECEIPT / BILL OF LADING SIGNED BY BOTH YOU AND THE CARRIER IN ACCORDANCE WITH OUR RECEIVING GUIDELINES WILL NOT BE ACCEPTED.
Shipping: Merchandise will ship F.O.B. Manufacturer or Plain City, Ohio Warehouse Pre-Paid and ADD Freight and Handling unless otherwise agreed. You are responsible for all shipping and handling charges invoiced by Midwest Retail Services, Inc.
Liability: IN NO EVENT SHALL MIDWEST RETAIL SERVICES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, BUSINESS OR GOODWILL) SUFFERED OR INCURRED BY YOU IN CONNECTION WITH THE PURCHASE OR USE OF MATERIALS, SERVICES OR PRODUCTS SUPPLIED BY MIDWEST RETAIL SERVICES OR FOR ANY SHIPPING DELAYS OR UNAVAILABILITY OF MATERIALS, SERVICES OR PRODUCTS, EVEN IF MIDWEST RETAIL SERVICES WAS ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL DAMAGES. RECOVERY FOR LOST PROFITS AND/OR LOSS OF REVENUES ARE SPECIFICALLY PROHIBITED REGARDLESS OF WHETHER THEY ARE CHARACTERIZED AS DIRECT OR CONSEQUENTIAL DAMAGES
Warranty: If you feel your product is defective, you must immediately notify us in writing. Failure to do so may prevent you from being covered by the manufacturer’s warranty.
WITH THE EXCEPTION OF ANY WARRANTY PROVIDED BY THE MANUFACTURER, MIDWEST RETAIL SERVICES HEREBY EXPRESSLY DISCLAIMS ANY AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Order Changes & Cancellations: If you must cancel or change an order please notify us immediately in writing. The earlier the notice you provide us, the better the possibility that we will be able to accommodate your requested change and or reduce/eliminate change or cancellation fees. Keep in mind however that many of the products we supply are manufactured and/or purchased specifically for you. Depending on the situation, you may be subject to a change or cancellation fee ranging from 25% to 100% of the total order value. You will be responsible for all restocking fees and freight and handling charges, if incurred, in addition to the change or cancellation fee.
Returns: If you wish to return a product you have received, please contact one of our customer service representatives to discuss the situation. In general, custom configured products, including but not limited to custom or specialty colors, or products made/purchased specifically for you, are not eligible for return. To initiate a return you will need to request a return authorization from us within 10 days of receipt of your shipment; If we approve your return and issue a return authorization, you will select a freight carrier and return the shipment to us freight prepaid (at your expense); as an alternative, Midwest Retail Services can have a carrier of its choosing handle the return and deduct the freight cost from the credit your receive. Shipments returned to us freight collect will be refused; returns are subject to a 25% restocking charge; original shipping and handling costs are not subject to refund; products must be in new and saleable condition and in their original, unbroken packaging.
Purchases for Delivery outside the Continental United States Borders: Payment in full will be required prior to the product leaving the United States Port of Entry. All freight and storage costs incurred due to delay will be the responsibility of the buyer.
Taxes: Midwest Retail Services is required to collect sales tax in certain locations and, when appropriate, will include the sales tax on your invoice unless you supply us with a valid certificate of exemption through our third-party tax compliance partner(please contact us at 800-576-7577 for details on how to submit the certificate of exemption). In cases where Midwest Retail Services does not include sales tax on your invoice, you are responsible for the payment of all applicable taxes. In all circumstances, taxes are in addition to quoted prices.
Prices: All prices are subject to change without notice. Midwest Retail Services makes every effort to make sure prices are current when quoted but prices are subject to manufacturer pricing policies. Due to unprecedented upheaval in domestic and international supply chains, orders may be subject to surcharges for shipping and handling, tariffs and other surcharges levied by Midwest Retail Service’s suppliers.
Business Account: Your company may qualify for a Business Account with Midwest Retail Services. Start the process today by clicking here.
Payment and collection of amounts due: All invoices are due and payable in accordance with the payment terms established for your company and as reflected on each invoice from Midwest Retail Services. Failure to pay an invoice when due may result in your other order(s) being placed on shipment hold or canceled. Held order(s) will not be shipped until all past due invoice(s) are paid in full.
Past due invoice(s) may be assessed a late payment fee of 1.5% per month (18% per year) for each month the invoice(s) remains unpaid.
Invoice(s) remaining unpaid for 30 days after their respective due dates will result in further collection efforts, up to and including commencement of legal action to enforce payment. ALL CHARGES, INTEREST, FILING, COLLECTION FEES AND ATTORNEY FEES WILL BE ADDED TO YOUR INVOICE OR INVOICES AND MADE A PART OF OUR CLAIM AGAINST YOU, YOUR COMPANY OR CORPORATION.
Deposits: If a deposit is required, it must be received within 72 hours from when you place your order or your order will be considered cancelled and any stock reserved for your order will be released for sale to other customers.
Disclaimer: The information available through this website is provided solely for informational purposes on an “as is” basis. Midwest Retail Services works diligently to keep the information contained on this website as up to date as possible, however, Midwest Retail Services makes no guarantees as to the accuracy, quality, or completeness of the information and Midwest Retail Services shall not be responsible or liable for any errors, omissions, or inaccuracies in the information or for your reliance on the information. You are solely responsible for verifying the information as being appropriate for your use.
Jurisdiction and Venue: In the event litigation is commenced to enforce any of these terms and conditions, you agree to venue in the state or federal courts in Union County, Ohio, and agree to waive and do hereby waive any defenses and/or arguments based upon improper venue and/or lack of personal jurisdiction. You further agree to personal jurisdiction in the state and federal courts in Union County, Ohio.