Company Policies
Customer Experience
Midwest Retail Services wants you and all of our customers to have an extraordinary business experience when investing in goods and services from our company. In establishing a consistent expectation in regard to the policies and procedures outlined below, we've striven to ensure that the buying experience is fair to everyone.
We care about your experience as our customer and value your ideas for making that experience even better. You are invited to share your ideas and comments with us at any time. Whether you choose to communicate by calling or emailing our office, or prefer to use one of our convenient online submission forms, Midwest Retail Services believes that open and honest communication is the best policy for a positive and lasting relationship.
If you are ever displeased during the course of doing business with us, we hope you'll alert us immediately --and if we've successfully accomplished our goal of delivering an extraordinary experience, we hope you'll tell others!
Delivery and Shipping Policy:
Midwest Retail Services ships both within the domestic United States and internationally through a combination of dedicated contract carriers, LTL carriers, and small package services dependent on the shipment size.
Call our office for details at 800-576-7577 with any questions pertaining to your specific order.
Inspections
Please be sure to inspect all shipments immediately upon arrival. Signing a delivery receipt clear, without reporting damage or suspicion of hidden damage, removes damage responsibility from the carrier and places any damage replacement cost with you the customer. If, upon accepting shipment as clear, you find hidden damage later, you must contact Midwest Retail Services (800-576-7577) and the carrier immediately and request an inspection. Failure to request an inspection within 5 days of receiving will remove responsibility from the carrier and Midwest Retail Services for claims.
Transportation Damage Claims
Claims for damage on customer selected carriers is the sole responsibility of the customer. Claims for damage on a Midwest Retail Services selected carrier must be received within 5 days. Claims must have a signed delivery receipt indicating the damage and signed for by the customer and the carrier. Photos of damaged freight are extremely helpful.
CLAIMS FORWARDED TO US WITHOUT A SIGNED DELIVERY RECEIPT BY BOTH PARTIES WILL NOT BE ACCEPTED.
Liability
Midwest Retail Services is not liable for any cost related to or associated with any missed delivery dates, times or back-orders beyond our control.
Warranty
Midwest Retail Services warrants that products will be free from defects in materials and workmanship for a period as specified by the manufacturer. Buyer must make claims for defects in writing. Manufacturer warranties apply to all products sold.
Cancellations
If you must cancel an order you may be subject to a cancellation fee of up to the total purchase order amount. Cancellation fees are charged under these conditions: custom products or finishes once the manufacturing process has begun or where the manufacturer has incurred expenses in preparation or set up. Cancellations must be received and acknowledged in writing. Where applicable, buyer will be responsible for all restocking fees and freight, if incurred, in addition to the cancellation fee.
Changes to an Order
In the event you need to make changes to an order that has already been entered into our system for fulfillment, we will do our best to honor the original shipping date. If your order change results in shipping delays, we will alert you as soon as possible and suggest any alternative means by which we can expedite delivery of your order (split shipments, priority shipping, etc.)
Returns
Midwest Retail Services will accept product returns as follows: Request a return authorization within 10 days of receipt of your shipment; select your carrier and return shipment prepaid (your expense) or Midwest Retail Services will provide a carrier and deduct the freight cost from the credit. Shipments returned freight collect will be refused; returns are subject to a 25% restocking charge; original shipping and handling costs are not subject to refund; products must be in new and sale condition to obtain full credit; maintain the product's original packaging where possible.Taxes:
Shipments to IL, MI, OH, and TX will include sales tax unless a 'certificate of exemption' is provided and on file at Midwest Retail Services. Any tax or duty required by law on products or services rendered in other states shall be the responsibility of the buyer. Call us at 800-576-7577 EST for any sales tax question.
Prices
All prices are subject to change without notice. Midwest Retail Services makes every effort to make sure prices are current when quoted but are subject to manufacturer pricing policies.